Shipping Policy
Shipping policy
We aim to provide fast, reliable, and flexible shipping options to meet your needs. Please review the details below to understand our shipping policies and options for orders and repairs.
Shipping for Repairs
Drop-Off Option
Customers may choose to drop off their item at our location for repairs:
Multitek Solutions, 3 Yew Tree Close, Redditch, Worcestershire, B976SD, United Kingdom
Send-In Option
Customers can send their item to us using their own preferred shipping method or we can organise collection and return delivery.
Once the repair is complete, we will return the item using our UK Standard Service (2–4 business days) at no additional cost.
Paid upgrades for faster return shipping are available upon request.
Order Processing Times
All orders and repairs are processed during normal business hours (Monday to Friday, 9 AM – 5 PM).
Orders or repairs received after 5 PM will be processed on the next working day.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
You can use the provided tracking number to monitor the status of your delivery.
Damaged or Lost Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We will work with you to arrange a replacement or refund.
If your order is lost in transit, we will investigate with the courier. Replacements or refunds will be provided once the courier confirms the parcel is lost.
Undeliverable Items
If an order is returned to us due to an incorrect address, refusal to pay duties/taxes, or missed delivery attempts, the customer is responsible for any reshipping fees.
If you no longer want the order, we can refund the product price (excluding original shipping costs) once the parcel is returned to us in its original condition.
Business Information
Trade Name: Multitek Solutions
Phone Number: 07926 789 516
Business Email: info@multiteksolutions.co.uk
Business Address: Multitek Solutions, 3 Yew Tree Close, Redditch, Worcestershire, B976SD, United Kingdom
Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT – London)