FAQs

SERVICE

1. How long do I have to wait before my console is returned to me in working condition?

The couriers generally take 24 hours each way, and our average repair times are between 1-2 working days. In total, the whole process will take on average between 3-4 working days.

 

2. The same part of my console has become faulty again after repair but is still under the guarantee period, how do I resolve this?

The warranty covers your unit for the repairs carried out by us only. If the same fault occurs, it is covered by our warranty. All warranties are Return To Base (RTB) warranties. If reported and arranged for return within 7 days of receipt of the device, the return collection shall be covered by us. Anytime after this, courier costs associated with returns are to be met by the customer. Courier costs at this time are £12.95. This payment must be made by you prior to us arranging collection of your unit. If the same fault has occurred we shall repair the unit free of charge. We shall repair your unit 2 times under warranty. If your unit fails a third time under warranty, we shall issue a refund of the original repair cost, less the non refundable deposit. Refunds on warranty issues will only be made after inspection by us. Return Shipping Label

 

3. What do I receive as proof of my guarantee and payment?

We send you an automated email with your receipt; we try to cut down on the amount of paper we use, if you want you can print off the email as proof. Also we have all the details of your repair stored on our secure database.

 

4. What if my console has more than one fault?

Send us the console under ‘free inspection’. Once we receive your console we will assess the faults and contact you with a quote for repair.

 

5. What if my console can`t be repaired?

95% of all faults can be repaired - however, in the unlikely event we can’t fix your console Multitek Solutions will only charge £13.95 to cover the cost of postage. Alternatively, if you do not wish to get your faulty console returned, we can safely recycle the unit for you, free of charge.

SHIPPING & DELIVERY

1. How do I post my console to you?

Option 1. Pay in Advance - Customers wanting to send a console for repair should use the DPD Next Day Delivery, It’s cheap, convenient, and fully trackable. Once you have placed your order through our website we will send you a DPD post label via email that you can print off and attach to your parcel.

 

Option 2. Pay After Repair - You can post your console to us using a delivery method of your own choice to:

 

MultiTek Sloutions

3 Yew Tree Close

Redditch

Worcestershire

B97 6SD

If, for whatever reason, you can’t print the label, please contact us via the methods listed below to request that a label be posted to your address.

 

info@multiteksolutions.co.uk

 

2. Are there any charges for return delivery?

If you are based in mainland UK, the return delivery is free providing your device is repairable.

 

3. How should I package my console?

For large consoles such as the PlayStation 4, please use the original packaging (i.e. the box your console was in when you purchased it), as we find this is the best way to ensure your console has sufficient protection in transit. If you do not have the original packaging, please use a box of a suitable size with a generous layer of protective packaging (i.e. bubble wrap) Please attach the DPD labels on the front and back of your parcel.

 

4. I forgot to include my packaging slip when I mailed my console! What should I do?

We have a copy of the details you registered in our database so there is no need to panic! Once we receive a console of your description without a printed delivery slip, we will be able to pair your details with it.

 

5. How is my console returned to me?

We use DPD Next Day Delivery service to return all consoles. You will be emailed your tracking number when we have posted your console. Once you have been provided with a tracking number you can track your consoles delivery progress

 

6. Packing Instructions
Please pack your game console into a suitable box and attach label provided. You are responsible for making sure the device is properly packed. We always recommend that you attach a DPD label on the front and back of the box. Please pad the box out with bubble wrap. If you don't have any bubble wrap to hand, scrunched up newspaper or carrier bags will be just as good. We would like it to be padded out so the device isn't able to move around inside. Also, please include your name and address on a piece of paper inside. We have been receiving a lot of devices recently with no information which can delay our turnaround time. Under no circumstances should your parcel be collected without the DPD label attached to it.