Terms & Conditions

You must agree to these before booking any repair with us. Effective Date: 12/01/2026

Customer Terms and Conditions THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO ALL SERVICES SUPPLIED TO THE CUSTOMER BY MULTITEK SOLUTIONS. IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSE THEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECT OF LIABILITY AND LOSS ARISING FROM THE SERVICES SUPPLIED BY MULTITEK SOLUTIONS.

None of the below affects your statutory rights

1. Repair Guarantee

All our repairs come with our 12 month guarantee. This starts on the date that your console was repaired. After this date Multitek Solutions accepts no liability for the console. Once the repair has been completed, we will attach our own warranty sticker. If this sticker is removed, tampered with, and/or the console has been opened up or tampered with in any way, the guarantee is invalid. The guarantee does not cover accidental damage or damage caused by misuse. We reserve the right to determine the cause of the fault. Consoles repaired under our guarantee do not have their guarantee time period reset or extended. The original guarantee time period continues until finished. The guarantee only covers the same fault that was repaired by Multitek Solutions. If the symptoms are found to be caused by a different fault, the customer will be contacted to agree the additional repair charges. We reserve the right to determine the cause of the fault. When multiple repairs have been carried out on the same console, and one fault reoccurs within the guarantee period, and repair of that fault is not possible, only the cost of that fault will be refunded.

2. No Fix No Fee Policy

Our no fix no fee policy applies to all consoles. We will not request payment if your console has not been repaired. The only exception to this is if the console has other faults that the customer has not reported to us. If the customer does not wish to pay the extra charges to have the additional faults repaired, they are still liable for the original repair costs.

3. Repair Procedure

Multitek Solutions aims to provide the best possible repair service to all of our customers. We reserve the right to deem any game console beyond repair. This includes consoles that may be repairable, but where the costs involved would make the repair uneconomical. If additional faults are found with a console that have not been reported by the customer, and the customer does not wish to have these additional faults repaired, the customer is still liable for the original repair costs. Please be aware that it is possible symptoms may worsen whilst investigating the fault. If this happens, and the console cannot be repaired or the customer decides they do not want the console repaired, Multitek Solutions accepts no responsibility for this eventuality. In some cases, the fault may cause data that is stored on the console to become corrupted. These cases are rare, but if possible back-up your data before sending us the console. Multitek Solutions accepts no liability for lost data. Any manufacturer warranty will be void after our inspection and/or repair. This still applies if we are unable to repair the console. We accept no liability for damages to consoles or loss of consoles that happen because of circumstances outside of our control. This includes break-ins, natural disasters and fires.

4. Shipping for Repairs

Drop-Off Option

Customers may choose to drop off their item at our location for repairs by appointment only:
Multitek Solutions, 3 Yew Tree Close, Redditch, Worcestershire, B97 6SD

Send-In Option
Customers can send their item to us using their own preferred shipping method or complete our online booking form and we will arrange collection.

Once the repair is complete, we will return the item using our UK Standard Service Royal Mail 24 (2–4 business days) at no additional cost.
Paid upgrades for faster return shipping are available upon request.

Order Processing Times

All orders and repairs are processed during normal business hours (Monday to Friday, 9 AM – 5 PM).
Orders or repairs received after 3 PM will be processed on the next working day.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
You can use the provided tracking number to monitor the status of your delivery.

Damaged or Lost Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We will work with you to arrange a replacement or refund.
If your order is lost in transit, we will investigate with the courier. Replacements or refunds will be provided once the courier confirms the parcel is lost.

Undeliverable Items

If an order is returned to us due to an incorrect address, refusal to pay duties/taxes, or missed delivery attempts, the customer is responsible for any reshipping fees.
If you no longer want the order, we can refund the product price (excluding original shipping costs) once the parcel is returned to us in its original condition.

Additional Notes

Delivery Delays: Multitek Solutions is not responsible for delays caused by third-party couriers, customs processing, or unforeseen circumstances, but we will assist in resolving any issues.

Royal Mail Special Delivery ( Insured up to £750 )

Royal Mail 24 Hr Tracked ( Insured up to £150 )

5. Failure to Collect

Any equipment not collected or a repair not paid for within 60 days of being dropped off or arriving at Multitek Solutions for repair, in accordance with the TORTS act 1977, then Multitek Solutions reserve the right to sell or dispose of your equipment to cover the repair fee or parts used to repair the item.

Until payment is received in full, Multitek Solutions reserves the right to withhold your console.

6. Data and Records we will keep

Calls made to or by us may be recorded for training and monitoring purposes. We reserve the right to refer to recordings when it is deemed necessary. Your name address and contact details will be held by us for administration reasons. We will not contact you for marketing purposes, nor pass your details on to 3rd parties excluding the Courier for delivery, collection and claim purposes only. We will record your unit details for security reasons. We shall record your serial number and model type, and the work we have carried out on the unit. We also assign your unit a warranty number and this also is kept on our computer system.

Shipping Policy